Tillie Butts

Review of Rio Suites Hotel

After price almost doubled by resort fee then char...

After price almost doubled by resort fee then charged over $22 to let us check in early. Very expensive food on site. Very impressed with size of basic room, no need to pay to upgrade. Unfortunately, the room is old and worn but upgrade may be the same. Carpet is freyed. Not enough plug ins for cpap and bedside items. Couch so worn out that cushions sunk down below edge so you felt like you sink to floor. Definitely uncomfortable. Room 1482 always had cold air blowing even when turning heat up. Furious that I was charged full price and then find note in room that water was going to be turned off from 1 -5 am but I get up at night and that was a problem. No running water should equal a discount! Fabuous employees at front desk and luggage handler, Marvin, both there 17 years. Best part of Rio. Concierge efficient and focused but needs to at least acknowledge others standing in line and feeling ignored. Cross train those just standing around at box office counter to help customers. Need a place to sit while waiting to be helped. Forgot a suitcase there and can't get help. Getting mixed messages about hours for lost and found, getting the run around and they don't keep their promise to call back. Will not stay there again.