Niki Shumaker

Review of The Hamilton Crowne Plaza Hote...

A nice, clean hotel, however we found the staff ve...

A nice, clean hotel, however we found the staff very unhospitable upon our arrival. There was some mistake with their booking website and my friend s card somehow did not go through. However, she still had a confirmation of the booking. Instead of apologizing and taking the time to explain, they were frustrated with us when my friend wanted to take a few minutes to check her account and confirm no payment had already gone through. Instead, the front desk manager impatiently snaps at us as if it s absurd to be confused about getting a confirmation and no former notice that payment did not occur and wanting to ensure there is a not a double payment. They also put a 75.00 incidental hold on her card - without telling her the amount. Putting a card down for incidentals is, of course, commonplace, however I ve never heard of an extra 75.00 hold and guests should be notified of this beforehand. All in all, I found the hotel to be rather coarse and unfriendly in these interactions.