Hana A.

Review of Shangri-La Hotels and Resorts ...

I need to start by saying that this was my favorit...

I need to start by saying that this was my favorite hotel in Abu Dhabi when I first visited Abu dhabi many years ago and then I with my wife decided that this hotel will not only be our favorite hotel but our favorite destination and it started growing in us and we started visiting Abu Dhabi once to twice per year just to stay at this hotel to enjoy every spot in it whether the room, the balconey, the breakfast resturant, the shisha bar, the Chi spa and all other facility. We rarelly go out of the hotel because we found it extremely comfortable and joyful. We have even started travelling to Oman to stay at Shangril La becuase of our passion to this brand. Now I am not sure I feel the same about it because of this last stay and I can say that it was too unpleasant since the arrival until the departure. It was well known that we are a loyal guest to this hotel with a golden circle membership too but non of this was put into consideration and we were handled very badely from arrival and then again on departure specially when we struggled with the front desk to sort out our problem where finally and after many back and forth and many calls and different people to talk to and the only one that knew how to handle it is Mr. Lundon (DM) who I believe took it on himself to make us feel better. I will now think many times before I decide to stay at Shangri La Abu Dhabi again!