Olivia Hanson

Review of Thomson MacConnell Cadillac

So I purchased a Jeep Liberty at the end of June f...

So I purchased a Jeep Liberty at the end of June from them and my sales guy Brandon was awesome. Test drive of the vehicle was amazing and communicated with me throughout the two week process of the vehicle being serviced (which was being serviced for air conditioning issues). As the temperature began to get cooler, the heating in the vehicle did not work at all (only blew out cold air even after I let in run to heat the engine). Granted, I purchased the platinum warrenty on the vehicle which was also the highest and most expensive. After I got the vehicle looked at, the price to repair the heating was $250 after taxes. The deductible to get the heating fixed was also $250. I contacted the service manager to see if they could at least match me for the funding for the repairs since there was a problem with this before i purchased the vehicle. The sales guy had no positive information for me even after I explained that I did not expect them to cover the entire bill and that I also have a 5 year old that would suffer from the cold if I let him stand at the bus stop (usually most parents drive to the stop to keep their children out the cold and just run the heat in the car to keep warm). After explaining this to the manager, I got no sympathy at all but a simple response stating that in quote "I signed the warrenty agreement". Again, I was not looking for them to foot the entire bill but to help cover a portion of it given the fact that I am a single mother. I WOULD HIGHLY NOT RECOMMEND THIS DEALER TO A FRIEND OR EVEN A STRANGER!!! Now on the other hand, their sales rep Brandon is amazing and would recommend him if ONLY HE WORKED FOR A DIFFERENT DEALERSHIP!