How on earth are you Accredited? I walked into yo...

How on earth are you Accredited? I walked into your facility on a Saturday around 6 pm and absolutely NO ONE was available for assistance, directions or to provide a room number. I even shouted. ..is anyone here - in the cafe area. I have worked in various healthcare facilities throughout the U.S. and have NEVER encountered such lack of security or customer service. Shame on you! Guess it is time for me to contact your accreditation body.