Lauren Miller

Review of The Henderson, A Salamander Be...

We came last year and sadly, there is a difference...

We came last year and sadly, there is a difference in staff, housekeeping, ease of getting water and food, and much more due to COVID, I'm guessing. The staff does not seem very trained, lots of miscommunication and housekeeping always had to be called in order for us to get towels, trash taken out, and new sheets. The pool waiters were very few and far between. No water available or towels for the adult pool and the ambiance was just much cheaper. You are charged for every little thing even though I paid $4000 dollars for my vacation. You'd think some things would be included staying at a "resort". Also, the concierge was not very friendly and the service was all together disappointing compared to the year before.