Let me start off by saying if you are looking for ...

Let me start off by saying if you are looking for a hospital to deliver a child, look elsewhere. I can only offer one personal, anecdotal experience but it was so absurdly bad that I hope by telling it some others will be spared. We chose tufts thinking it would be top notch and for all the pre-birth visits it was for all intents and purposes. During the birth we chose to go with an epidural and this was where the trouble began. The person administering the epidural was very rude and condescending to both of us. Once the epidural was set up though things were good for a few hours but then came to a sudden stop. She said it stopped working and we hit the call button. The nurses called someone to come check out the epidural equipment. Over the course of four hours, the equipment was checked 6 times. By checked I mean they came in, looked at the pump, said "huh" and left with it still beeping an alarm. At one point the guy said they were new pumps and they were still trying to work out the kinks. No one bothered to check the actual connection into her back, where it had actually popped out. For hours of her claiming it wasn't working no one bothered to check this. It was only noticed when her blood pressure dropped and she was rolled onto her side revealing a sizable pool of blood. The nurses gave each other horrified looks that they tried to hide (props to their professionalism, the nurses were great despite our overall experience) and said to call anesthesia now. They weren't able to come due to being involved in an emergency situation so we ended up having a natural birth.

Once the whole ordeal was over and we were brought to recovery, we were both beyond exhausted. We tried to order some food which was free and touted as being good to recover with during our earlier tours. We ended up having to call 3 times and wait over 4 hours just to get grilled cheeses and soups and they were impossible to eat they were so bad. Again here the nurses stepped up and at least got us crackers and peanut butter from their break room. Overall without the nurses this experience would have been terrible, basically everyone there that wasn't a nurse didn't seem to give a hoot about how our experience was going. Especially the administration and billing people.

EDIT: After getting the response below we tried to work out a better deal on our bill based on our experience. They did not budge an inch and we both regret even calling them back. We will have no further affiliation with this network and strongly encourage others to look elsewhere. A poorly run hospital with good nurses and terrible management.