They are great when everything goes smoothly. They...

They are great when everything goes smoothly. They can't handle anything out of ther ordinary. They obviously canceled my May 6 trip to New York. First they promised me a full refund which makes sense especially since that's what the DOT is requiring. Then they changed their minds and said they booked me for a trip next year. [ without discussing it with me] I told them I would like the refund as promised since I can't commit to travel next year due to medical and personal issues. They refused. They did I have to travel during the year or lose the money. How absorb. You can't speak to a supervisor and they don't call you back. It's a disgrace.
I also had a problem in Peru. It was during hurracaine irene and flights were canceled. Thet couldn't help me get a flight home.
I.m very disappointed in the lack of professionalism and competency on their part.