My wife and I went to visit her doctor under FAMIL...

My wife and I went to visit her doctor under FAMILY PLANNING in JULY. The visit she had is supposed to be free and completely covered under family planning. Sometimes we get billed for things we don t know about as this is a common theme amongst health care. We were new to family planning so this time we decided to be proactive about it by calling Froedtert 3 TIMES before we went in to make sure we would NOT receive a bill. We spoke to the people scheduling the appointment over the phone to ensure that it s FREE, we spoke to the lady at the front desk of the office who told us we would NOT get billed for our visit, and we spoke to Froedtert s billing and our own insurance to make sure we would NOT get billed. After the visit, we got billed almost $300. We are extremely saddened by this struggle as my wife really likes the doctors here. We have called MANY times after we received the bill and spoke to various people who were unable to give us answers. It is now January and instead of helping us figure out what went wrong, they sent us to COLLECTIONS for a free service under family planning. We are extremely flabbergasted, stressed, and furious. We feel that there is no hope amongst the billing/insurance department at Froedtert Hospital. If they are billing for family planning (a human right for families who do not make enough...my wife and I went back to school and work part-time) it worries me how they must bill for other services. It is now January and we now have private insurance however, we will not be returning to Froedtert Hospital because of what they have been putting us through. We feel that they do not seem to give an ounce of care to their patients who are actually trying to prevent these kinds of things from happening. It felt like we were doing their job for them at one point and we feel extremely cheated after all of our efforts. If you are someone worried about billing, this is not the place. There are other healthcare organizations that are more organized in this department. I did not want to write this review but I feel that it is necessary as nobody at Froedtert has been able to figure out the problem for months and have thrown us to collections after telling us several times that we would not be billed.