The rooms were good and clean, the washroom in the...

The rooms were good and clean, the washroom in the room we were given was small, but good. The problem however was the design of property. The lift wouldn't come to the ground floor. The ground floor is just the parking lot and we need to go to the first floor where the reception is. My mother can't climb stairs and that was the reason we opted for a hotel stay in the first place. The staff however were pretty helpful and tried their best to make it happen.

Please relook at the design or at the least make this clearly visible when someone makes the booking.