From the point of view the location is beautiful; ...

From the point of view the location is beautiful; But the beauty of the place distorted the staff: in the check that there is no speed in the procedures; the employee called Haneen is uncooperative and glorified in answering any questions; The interior fridge is out of order. You can imagine from 2 pm until 9 pm and all the calls made from the room did not work. Except after going down and looking for the manager, and after urging, the room was changed, especially since I had his manners and needed a refrigerator. For breakfast, nice and varied, especially the employee, Sarah, helpful.

I ask senior management to take this into consideration

If she is keen on her reputation; Most of those I met in the hotel lobby are unhappy with the staff and service.