My son was employed there briefly, We requested a ...

My son was employed there briefly, We requested a letter from payroll several times to report for our annual recertification for our apartment. Sonya is very, very unprofessional and constantly lied stating she emailed it. I never received it and when I call her again to request this letter, She hangs up on me and when I call back, She sends me to voicemail. Now why would I have such a big problem requesting something not so difficult. Please train your payroll assistants on Professionalism. As well as etiquette training as well. And I still haven't received the letter.