Pathetic, inefficient and unprofessional are the o...

Pathetic, inefficient and unprofessional are the only words that come to my mind! The front desk staff just added an extra zero to the billed amount and proceeded to charge me one lakh more than what my bill was. Then they messed up the reversal and the morons were trying to "credit" a debit card with the money - not having the brains to figure out that it is linked to a bank account and can't actually be "credited" like in case of a credit card. Its been more than three weeks - I am still following up and not getting anywhere...