Ivy Ward

Review of The Mansion on Forsyth Park

I booked this room as an early anniversary gift fo...

I booked this room as an early anniversary gift for my Husband. I wanted to do a boudoir photo shoot for our anniversary. It was our first trip to Savannah and I wanted a really romantic spot. Our room was lovely and eclectic. The art work was varied. We had a two night stay. Where it went off the rails was service. We left for the day on a Saturday came back to an unserved room. No fresh towels, bed unmade, coffee not restocked. My Husband called down and was told, "they don't service the rooms and the front desk was to tell us and they forget sometimes." OK so we were going to do a boudoir photo shoot for anniversary, so that could not happen. They brought us up towels, not folded, just sorta piled up, just short of a heap. We had to call down and ask for coffee supplies. They brought up coffee but no cups, lids etc. So much for anniversary plans. I don't know if I would book another Kessler property. I like clean linens. The drain in the shower was slow and mold (small) was in the bathroom and shower. It's the south and I know it happens. Service for the guests is very lax on this property. I'm disappointed that my surprise for the Husband was crushed. No romance. No memories. No photos. Beautiful lingerie unused. Nothing memorable here.