Brought a TV from them, Stating 5 Year manufactur...

Brought a TV from them, Stating 5 Year manufacturer warranty, when The TV wasn't working found out from manufacturer it had only one year warranty and not 5 year, then marks Electrical gave me another number to contact for the remaining four year warranty, the warranty company took the TV after a week of my call, then called me few days after, stating they can't repair the TV marks electrical will refund me, i had made around 15- 20 call for the refund since 1st February, today is 15th February no TV no refund not even one call back from Mark electrical to explain, last week i had to make a visit to Citizen Advise for this mater, now in the process of taking marks Electrical to claim court to get my money back for the TV that the warranty company took and paid Mark Electrical, these people have no sympathy towards people, my children spent many days without TV and not even one phone call yet to explain whats happening.

Wrote on 18th February
I have paper work for TV Advertising 5 year Manufacturer warranty, customer service promise to call on the 17th, received no call yet, and today is 18th.

Re Wrote on 23rd February
i sill haven't received call from Marks Electrical to say or replied to my recent emails to when i will receive my refund for the TV, I just want someone from Marks Electrical to call me to say they will process the TV refund to me by a date, these people have no shame in the way they are dealing to refund money.

Re Wrote on 25th February
Today i had to go court to make a Claim against these people, through advise from Citizen advise,
County court Business centre , Claim Number: D4QZ481R

re wrote 28th February 2017
Finally i got a call from Marks Electrical to refund my money for the TV, over a month i waited for a call from them or response to refund for my TV was correct from warranty, called them 15 -20 times and emailed 15 times no reply to any calls or email.

Finally they called to say they had the money from warranty company after a month of waiting, no shame in these people, do not care or any sympathy to consumer.