Amanda Ramos

Review of Digital Pro Lab

Customer service was great. The young lady who ass...

Customer service was great. The young lady who assisted me was friendly and professional. However, I feel like I got ripped off. I took in a picture of my grandmother from the 50s ... it had a lot of red tone to it. The lab tech said the best option to sharpen and take out the redness was to do black and white. I got home, loaded the photo to my computer. Basically all they did was make it black and white. There was no tweaking done to this photo to sharpen it. It looked exactly the same, out of focus but in b&w. Took them 5 days and almost $20 to do what I could have done as a novice on my own. I wish they would have taken more time to restore or at least let me know there wasn't much that could be done and give me the option to back out and do this on my own.

Update: After I posted this review, Amanda from Digital Pro Labs contacted me and wanted to make the situation right for me. She took the time to go into full detail about what I had actually paid for versus what I was looking for. This was obviously a communication error on the part of myself and the customer service rep. They went above and beyond to try to make sure I was a satisfied customer and I appreciate that so much. We live in a time where customer service is not first and foremost at most businesses but you can tell they care about their customers satisfaction. Thanks Amanda!