Had a non fault accident 7 months ago, fault was a...

Had a non fault accident 7 months ago, fault was admitted by the other side within a week. Still don't really have a clue what's going on with my claim. Have to chase them regularly for any sort of update. Struggle to get through to anyone when you call as I'm always in a queue that seems to last forever. Customer service is shocking. Was in a similar situation 5 years ago and the company i went with were amazing! Had everything resolved within 6 months. Would not recommend going with Lyons Davidsons