Monique Gagne

Review of Best Western Royal Brock Hotel

Facility is nice and modern. Feels "fancy". They h...

Facility is nice and modern. Feels "fancy". They had our reservation for the incorrect dates, even though my confirmation has the correct dates and didnt have a room available and turned me away. Luckily a coworker offered to share their room so we were able to stay. They had trouble with our room keys and mixed up another guest with our room but were able to sort it out quickly. Seem to have some operational challenges. Had our dog with us, and she was welcome with a nightly pet fee of only $20, which I find totally reasonable compared to the $50 I have spent elsewhere.