Ordered a large order 2 weeks ago with shampoos an...

Ordered a large order 2 weeks ago with shampoos and conditioner. Parcel shipped. DHL was at the door. We saw track and trace at the end of the day (bus seen) and the package was delivered to us the day before. A signature has even been placed. We were at home all day because of corona measures. Not received anything, not even a note. Called DHL. The neighbors had to check. Ringed the bell at 8 houses on the square. Nobody assumed anything for us. In the end, we are now 2 weeks later, John Beerens is waiting for DHL's investigation and cannot do anything in the meantime. Very poor service. In the meantime, I wash my hair with my friend's shampoo. Not very nice. It remains to be seen what they will come up with. I will never order here again!