Dave Wright

Review of Georgian Pontiac

I don't even know where to begin to express my dis...

I don't even know where to begin to express my disappointment thus far. It all Began on pick-up day when Georgian barrie ran over two hours behind our scheduled pick up and made us late for our own gender reveal party. After owning the vehicle for only three weeks we could see where the clear coat was already starting to come off of the paint. At this point I sent an email in regards to my 30-day exchange privilege or to have my vehicle repaired. They of course chose to try and fix the vehicle free of charge. After receiving our Suburban back it was very evident and clear the incredible discoloration that they painted on the rear driver side door wasn't even close to the same color as the rest of the vehicle. Georgian did not colour match the paint. I then sent pictures and another email in regards to the door which they then offered to try and fix again, before it returned I also noticed the clear coat coming off the front bumper and what appeared to have other small spots on 90% of the suburban, again they offered to paint and repair free of charge. This appointment was scheduled a week in advance and when arriving; Georgian
did not even have a loaner vehicle they had told me I would have while my expectant wife and kids had to wait until Georgian called around Barrie to locate one. This time Georgian had the vehicle for two weeks. In the 6 weeks we have now owned our new vehicle it is spent three of them down in Barrie at their shop. There's been no compensation for us traveling from Bracebridge to Barrie on multiple occasions for them to try and fix this and us having to take time off work. We went down today to pick up our Suburban again, the front bumper which was supposedly just repainted is covered in scratches, and there's also now a large run of clear coat on the front quarter panel and obviously looks terrible. I have now paid an incredible amount of money and had more trips to Barrie in the last 2 months then my entire life. I am so dissatisfied with my vehicle and the experience I've had so far with the customer service and professionalism at Georgian Barrie. Now I am supposed to be getting a phone call on Monday as to where we are going to go from here. I am just so frustrated and annoyed that I don't know that we can carry on driving our vehicle back and forth for the next six years until they can finally fix the problem. If I have to write this review every single day for the rest of my life until they get my point or until this doesn't happen to someone else again then that's what I will do. I am so incredibly unhappy with the events that have transpired with Georgian Barrie.
Thanks for the read....
Dave Wright