I had a great buying experience here but using the...

I had a great buying experience here but using their service department is an exercise in frustration. Most recently; I called over a week before my airbag recall appointment (that I had to wait almost a month for...AFTER a couple of weeks for the part to arrive) to ask that they have the transmission looked at while they have the car because it isn't going into gear consistently and even stalled on me. Over the phone they said not a problem and it would be added to the ticket for the 7am apt that was already scheduled. In reality, at 2:30pm on the day of the appointment, I'm told the 'transmission tech' has at least 8 ahead of me and they would have to keep my car until the next week just to LOOK at it. This is on a Wednesday. Really?

This is not my first frustrating experience with the service department but it will be the last. I have 7k miles left on my warranty and was debating about letting it lapse, trading the car in, or extending the warranty. I will be trading it in, just not with them!

Update:
After making the drive to Athens to have McClary Ford service my car I've decide to keep my Ford Edge and buy the extended warranty. I'm just never going back to Woody Anderson Ford and my next purchase will definitely not be through them.