Brian Rodriguez

Review of The Henderson, A Salamander Be...

Arrived early and was put on a priority list for c...

Arrived early and was put on a priority list for check in. Was given access to the facilities while we waited for a room. An hour before check in time I checked the status of our room and still not ready but was told it shouldn t be much longer. Then at check in time went to get our room and still nothing available and no ETA could be given. Nobody at the front desk acted like they cared. 20 minutes after check in time, tried again, no room available still. In the meantime I saw several other groups get checked in and given a room. Nobody had an explanation other than the room type we were getting wasn t ready. While talking to the lady, she tells me they can offer an accommodation when these types of things happened and asked if we had dinner reservations and how we parked (assumed I d be given some sort of concession here). Then 30 minutes after check in time finally have a room ready. Nothing offered for the inconvenience, barely a care or an apology. Expensive parking, resort fees, and on site food and drinks. Don t allow you to bring your own food or drinks to the pool or private beach. The room was decent, the view was the best part. Shower soaked the floor, toilet ran, terrible hand soap. Minimal TV channels. Comfy beds. The resort itself was really nice and convenient. Nice pool and gym. Games for the kids. Quick walk to the beach. Pool service staff, valet staff, and housekeeping staff all really friendly and helpful. Last day took my daughter to the boutique and she found a toy and wanted to buy it with her own money and the boutique doesn t take cash. So we didn t buy it and my daughter came to tears over it. And this while they were working to allow another customer to buy something with cash. The experience of the resort was fine but in my opinion not worth what you pay for. I would expect better service from the registration staff and more reasonably priced food and drink on site for guests.