We booked a premium double room for my family - tw...

We booked a premium double room for my family - two adults and two children for three nights. It cost over $2000 and two of the lights i the room didn't work, the room itself was cramped and there were major issues using the pool. There is a small rooftop pool which was one of the main reasons i booked The Colonnade i booked - we'd travelled a long distance he week before from Niagara Falls - and my 12 year old deserved a hotel with a pool. If you are a hotel resident there is no policy to allow you access to sun loungers. Non-residents walk in, go straight to the lifts and occupy all the seating without even paying. This is not managed by hotel staff.On the third day we eventually complained and we received a complimentary drink as compensation. I asked for a late check out and was offered one hour. In retrospect I would definitely have booked somewhere else. Door staff ere fabulous.