Claude Gerhardt

Review of Toyota of Alvin

My wife and I decided to buy a new Toyota 4Runner ...

My wife and I decided to buy a new Toyota 4Runner and I Was dreading to go through process of dealing with a salesman. So I called several dealerships ships and just as I expected it was a lot of promises and great deals until I got to the the dealership and the sales pressure was on! After visiting 4 dealerships from Basdrop Texas to Houston Texas oh and one in Galveston. I was done and ready to give up! My wife of 35 years looked at me and said call one more and then we will give up! So we called Toyota Of Alvin. Talked to a sales professional and explained what I was looking for and he immediately said we can help you find what your looking for and he pretty much guaranteed me this would be my last stop and they would take care of us. He could tell I was very frustrated! Just from his very professional attitude and professionalism I told him we would come in but we re pretty much burnt of on car buying today. So we showed up at the dealership around 1:30 knowing we had to be at a very important engagement party by 5:30 needless to say we were stressed. From the time we walked in the door until we left we were treated with first class customer service. We really felt at ease. Everyone we encountered from our sales team to the front receptionist was great. The best part was we were in and out by 4:30 no to mention the overall great experience we had. They gave me more than we expected on our trade in and did exactly what the told us they would do. OVER THE TOP GREAT EXPERIENCE! Made our day!

Another great experience with Toyota of Alvin!