This resort has a lot of silly rules that make a p...

This resort has a lot of silly rules that make a paying guest feel like an imposition. For example, a guest can have breakfast on the poolside terrace, which has 6 tables that fill up fast, yet is not allowed to eat on the adjacent wrap around sofas when those tables are filled. And the resort food credit in my package can only be used for breakfast on this terrace. No flexibility.
When bought a to go breakfast and ate it on a sofa I was questioned by an outdoor server as to how she could be sure I paid for it if I didn t have my receipt.
I didn t pay $500 a night to be treated like a thief and to have lousy service.
Another example: I booked a tennis package that includes chairs on the beach. Ask for an umbrella? An extra $25. Makes absolutely no sense that was not a given under the tropical Florida sun. No one had the power to work this out until I went inside to the hotel manager who changed my room package to one that gave the hotel $100 less per night, an additional $75/day food and bev credit to me (and virtually NO change to my other benefits) and included the umbrella. If someone had the power to work this out before I went to the manager the hotel would have kept $100 per night and the $75 food credit, in exchange for setting up an umbrella.
Long Beach is a beautiful expanse if white sand and clear water. Great looking staff members but this resort is not functioning in a service oriented capacity.