Samantha Walker

Review of JRS EZ AUTO CENTER SANSONE JR'...

Previously I wrote a bad review with no intention ...

Previously I wrote a bad review with no intention of it going anywhere. I honestly just wanted to vent my frustrations towards the situation with my vehicle. I stand by the fact that I definitely retract that previous review because within 30 minutes of writing it I was contacted by a manager. Andy Garcia reached out to me in order to take care of the issues I had and I feel as if he went above and beyond to help me. I really appreciated how understanding he was and how much he was willing to help. I m honestly always kind and honest with everyone I interact with and I didn t even feel comfortable writing a negative review prior but I just felt like I was at a standstill. After speaking with Andy I was able to come down to the dealership within a few hours and I felt as though he really genuinely wanted to make sure I was taken care of. I was in and out within a half hour and the problem was fixed! Amazing customer service and a huge thanks to Mr. Garcia for his time and efforts. I will still be recommending this dealership going foward.