Steve

Review of Diplomat Resort & Spa

Horrible valet service. Staff couldn't find the c...

Horrible valet service. Staff couldn't find the conference room where I was taking a $1500 class. They charged me an additional $100 to get my luggage out of my room, because I was 12- minutes late for checkout (lecture ran over). Room alarm clock did not work. Windows were disgustingly dirty. Overall, hard to believe this place would even consider charging what they charge. I've stayed at better Best Western's before. Won't be going back.