Horrible Customer Service/Not Worth the Price

Horrible Customer Service/Not Worth the Price

My boyfriend moved in here last December against my advice and I wish he would have taken it. Stood in the lobby for 20 minutes before we were acknowledged and waited an hour for our rep to text rather than show us the place. There are much cheaper and just as nice options along Tyvola, but the move in special was appealing.

Living here is nice if you never need help or assistance of any kind. Management is AWFUL. There have been multiple robberies and thefts in the past month to the point where you can t get pizza delivered unless you confirm you re at a certain designation first. There have been no notices or advisory s from management on any of this increase in crime. Their hours are extremely limited and no one will call you back if you leave your number for after hours service, there is no way to leave a message.

Only one pool is open, even on the hottest days. At that one pool, both grills are not even working, they haven t for the past two weeks. I m visiting my boyfriend for the week and his key FOB for amenities access hasn t worked since Friday. Maintenance helped us out with access on the weekend as it was 84 degrees and fully loaded with people by 11am this Sunday and the office doesn t even open until 1. While he s at work today, I went into the office to get the key fixed. A friendly girl not only apologized, but quickly tried to reprogram the key for me. I walked back to his place and got my pool materials, only to realize once again that the key FOB did not work. I took a walk down to the office again and waited for the attention of what I now know is the assistant manager, Imrah. I explained the situation to her and she asked for my apartment number and took the key. She returned with the key and told me that she could not allow me access as I was not on the lease. I explained the ordeal again and she did not offer any apologies, but once again explained that she would not allow me access and the other employee should not have offered me service earlier. Extremely disappointed because if that were in fact the policy, she did not have to treat me in such a dismissive and quite frankly, RUDE manner. When I asked for her name, she first informed me that she was the assistant manager in a very condescending tone.

while I once again walked all the way across the complex without access to the amenities paid for. People bring in up to ten outside guest and have parties/hangouts on a daily basis with tons of banned glass and even pets by the pool that is never controlled or monitored. We even tried to complain last month but guess what? The phone just rings and getting help is zero to none.

As I m relocating to the area as well, be very aware of the the customer service issues in this place. Their prices are in the same market for all the other surrounding places that are also new and must offer better service than this and hopefully safer.