Perfect location, we had a problem with our room l...

Perfect location, we had a problem with our room located on the 15th, we had already made a request by email for a coffee maker that was not there, the most serious the closet door fell and almost injured our 7 year old daughter , the team was very responsive and it is worried, it was late we want to sleep so we are told not to hesitate to appeal if necessary, the next day in the morning we have the right to a letter of apology accompanied a bottle of water and macaroons
And in compensation, we have the right to a premium room on the 23rd floor equipped with a bathrobe etc. The view was superb on Broadway, plus we have a 2 breakfast for 4, in January he had no expectations
really nice hotel and very clean.
Downside: reads a bit small.