Michael Massie

Review of The ART, a Hotel

I had high expectations for my stay due to the inf...

I had high expectations for my stay due to the information and glowing reviews I had read beforehand, and the ART managed to exceed these expectations in every way. Staff from start to finish were exceptionally friendly, helpful, and knowledgeable, and they all took the time to ensure I had the information and resources to enjoy my first visit to the city. The decor and design of the property is modern and impressive as should be expected by the name and theme of the hotel, and there are plenty of high-quality art installations to experience while staying. The rooms themselves are packed to the brim with complimenary amenities such as water, soda, snacks, and an espresso machine with several selections of coffee and tea. Room was clean and the bed was very comfortable; TV was a very generous size compared to most hotels. The real gem of the rooms though are the showers. The bathrooms themselves are gorgeous but the ultra-wide head shower and quality shampoo/conditioner/gel along with the robe and slippers were definitely a relaxing and extremely enjoyable experience. As for location, it is situated right on Broadway, very close to multiple art and culture sites. It is a little further from the 16th Street mall than some of the other hotel options, but still easily within walking distance. Restaurant staff were friendly, prompt, and attentive both at the bar and for breakfast, and the options were well-priced for the quality and location. The rooms and overnight valet are on the expensive side, but several package deals are offered periodically and the service certainly meets the price if your budget allows for it. As a luxury hotel manager, I understand how much time, energy, and budget goes into obtaining, training, and retaining the caliber of staff and the level of service required to operate in such a position in the hospitality industry, and the ART clearly spares no expense in maintaining that status as head-and-shoulders above the competition. I will certainly be looking at the ART as my first option if I find myself in Denver again, and would highly recommend it to anyone looking for an upscale experience that maintains a welcoming feel.