My father in law took our Gladiator for steering i...

My father in law took our Gladiator for steering issues un covered under a Technical Service Bulletin. First he was told that the repair request was denied due to the vehicle having 37 tires. I opened a case with FCA and just received a call this morning from FCA stating that the dealer tested the vehicle and found no issues with the steering. First the dealer states that the repair was declined because of the big tires and then the dealer tells the FCA rep. that they couldn t duplicate the issues has no issues. ????