Brian Jones

Review of Quomation

Quomation's system was breached and down for 2 wee...

Quomation's system was breached and down for 2 weeks just recently. Now as of 4/11/19 it's down again. We have been encountering the same problem for at least a year and half now without the problem being fixed. When you open any of the power forms and do not save them within 5 minutes the system will lock you out for inactivity. They say it's possible that we lost the internet connection which would cause all the data to be lost. This is a possibility on occasion but not everyday. We have contacted them countless times and they basically just say it's a known issue but we need to adjust how we work and save the form every couple of minutes. I guess no insurance agent ever gets a call or has someone walk in their office where it takes more than 5 minutes to deal with. They are always pleasant on the phone but that doesn't fix the problem. There are other issues also but this is one that's gone on so long it's worth a bad review. I'm sure there is no perfect system but use caution in making your decision before using this one.