Paul Ogryzek

Review of Enlightened Equipment

Buyer Beware!! There are limited warranty and guar...

Buyer Beware!! There are limited warranty and guarantee options with this company. I purchased a quilt from them, and woke up at 3:35 AM at the base of the hardest 14er in Colorado with feathers all over my tent from a hole in my quilt. I contacted the company and it sounds like they will not be giving me a refund on the purchase. I used this thing twice and took great care of it. The guy on the phone that talked to me argued with me and told me how long his quilt had lasted and that it was the thinnest material they had. This quilt was not durable enough for my purposes, and I had not way of knowing that until I tried to use it. The guy on the phone also said that most cottage brands have similar return policies. I'm sorry, but I will never once ever be purchasing another piece of outdoor gear from a small company that thinks it can increase it's profitability by making you stuck with a product you don't like. That's ridiculous. Other small brands have people like Enlightened Equipment to blame. I spent $370 bucks on this thing and will in all honesty probably be throwing it in the garbage after one month. I am not a rich man to say the least, and I have taken over a hundred hikers on their first high altitude experience for many years on a shoestring budget and a lil love. It's super depressing that the first time I get a chance to have something nicer after I more than earned it, it doesn't work out. There's no way I would pay them and wait for a repair after such poor performance of a product.