Matt Henry

Review of Carpenters Solicitors

Very similar to most other reviews, my experience ...

Very similar to most other reviews, my experience of Carpenters so far has been 'disappointing'. Still waiting for a medical 7 WEEKS after my accident, no response to emails, or web portal messages, umpteen failed promises of 'a call back later that day' . Absolutely terrible communication thus far.

**Prompt follow up call after posting the review with customer relations team, and also an update from claim handler** - Now updated to 3 stars - as they both explained what was happening & reason for delays to my claim.