This review is specifically about the US voice pro...

This review is specifically about the US voice process. I wish I could give it a negative rating, that's how pathetic the process manager and the so called "quality manager" is - full of arrogance and ego of being a manager. When cross questioned, he doesn't even have a proper answer and then starts making an excuse of "I'll talk to the client and let you know" and doesn't let you know anything later. He's not concerned about helping you improve your quality, he'll instead say, "I'll log you out and make you sit outside throughout the shift".

No option to take a medical leave. The only option to take any leave is by working double shifts and covering the login hours. If that's the case, what's the use of the term "paid leaves"?

You don't feel well while at work and there's a need to go home and rest, you'll be given a break of 15 minutes, it's like a favour they do on you. That's how bad it is.

When you put down your papers, make sure that you ask for their excuses of not accepting your resignation in written. The primary excuse is "we need to update head count and send it to the client, we can't accept your resignation", so practically you don't get to decide when to resign, they do; and even if they do accept your resignation they'll start playing dirty politics.

All in all, -