I was very surprised not to receive great service ...

I was very surprised not to receive great service at the Buffet, l asked for water and the waitress pointed to the drink area and said you can go get it over there and l asked for coffee she said you can also get it there?? What kind of service is that?? I'm used to the waitstaff bringing me refills but I was choking and had to go get my own water, that's not good service at all!! I guess if l would've collapsed she would've just walked away or pointed to someone else, that's not 5 service I'm used too and I'll be letting my Travel club know about the bad service!! Oh and another thing l found out military get a discount and when I asked about l was told the computers were down how convenient for them!!