Rit Fries

Review of Manly Pacific Parkroyal

Not happy with the services. There was miscommunic...

Not happy with the services. There was miscommunication from staff of services availed. Upon check in, I was not informed that my booking did not include complimentary breakfast. I went to the Buffet breakfast with a friend and my 3rd guest was charged extra so she has to pay direct to the restaurant. The waitress said I am only entitled to two complimentary breakfasts. I found out that I was billed for 3 buffet breakfast. I checked in on the 14 July 2017. I didn't know I can avail of the parking for $35.00 for 24 hours. So the following day I used the parking area from 15 July in time for my checkout on the 16 July 2017. I was charged for parking for 2 days thinking I checked in on the 14th but no one noted I used it only for one night. On the day I checked out, the reception told me that everything is okay, because I submitted my credit card details and will send me a copy of the receipt thru my email. Up to this time, I did not receive any copy of the receipt. I was surprised to see my bank statement that I was charged $136.76 on 14 July 2017 when I checked in and another charge of $187.41 on 16 July 2017 when I checked out. I called your reception desk and I was told that the holding deposit deposit of $136.76 will be reversed to my bank 5-7 working days because I used a debit card. Then I asked why I was charged $187.41. I found out that they charged me extra night for parking and 3 buffet breakfasts where my friend who joined me paid direct to the restaurant. I was also told that there was an extra charge of 1.5% using credit card where in fact they know I am using a debit card. So there was poor communication with the staff and the system. I am still waiting at this point of writing the reversal entry of my holding deposit. Normally, other hotels automatically cancel the holding deposit once the guest checked out.