Liz Eischeid

Review of The Westin Hilton Head Island ...

Just checked out on Labor Day morning ...spent 8 n...

Just checked out on Labor Day morning ...spent 8 nights here..overall quite pleased. The biggest PLUS to this place is that it s super dog friendly and has a great location directly on the beach. The pool area is lovely...
Our concerns:
- 1) we rented FirePit#2 and were really looking forward to our low key night of watching the sun set and having SMORES.. the appointed rental time frame was 5-10 pm ...about 8:30 we were relaxing by the fire and soaking in the sound of crashing waves when all of a sudden, we noticed shadows moving all around our feet..we pulled out our phone flashlights and immediately realized we were surrounded by Palmetto Bugs ( or where we come from, COCKROACHES!!). You can only imagine how fast we ran out of there!!! We cleaned up our SMORES and ditched the last 1.5 hours of our rental period...I mean, we couldn t stay and relax and enjoy our evening!!! I immediately called the front desk and told the young woman about the infestation..seemed like not a big deal to Her ..but it totally freaked us out!! All she said was she would have the area fumigated...no real apology or compensation offered!

-2)The VERY next day, my daughter was laying in bed and I noticed movement.. there was a HUGE PALMETTO BUG CRAWLING ON HER LEG!!!! It must have been in the bed!!!!!OMG!! We didn t feel like going through the effort of changing rooms , so we chalked it up to an isolated event and flushed it down toilet!!

-3)HOWEVER, the next night , about 10:30 pm, we were getting ready for bed and I heard loud screaming ...there was a MASSIVE PALMETTO BUG ( aka COCKROACH!!) crawling on the ceiling DIRECTLY above my daughters bed!!!!! This time, we knew we had to take action..so we called desk and spoke to Olivia, who was quite understanding..she offered to immediately move us to a room on a higher level...since it was now 11:30 pm, we took her up on her offer but decided to move early in the morning..we set our alarms ( something we didn t want to do on vacation)..and moved up to the 4 floor..NO FINANCIAL COMPENSATION OFFERED!!!

-4)This next event BLEW MY MIND!!! We have a 17.5 year old dog so she needs to go out frequently and usually several times throughout the night...I m used to it..this time it was 4:25 am.. I was basically asleep and forgot to grab my phone.. when I got to the outside staircase by the pool I realized there was group of ADULT men swimming and drinking around the coveted pool..it was 4:25 AM!!! I was a woman ALONE.. I immediately got a lump in my throat of fear ..I was alone and had no phone... I wAs used to using my phone as a flashlight each night bc the dog walk area is PITCH BLACK at night-NO LIGHTS AT ALL!!!! Moreover, the solar lights along the stone path , to the dog walk area, had burned out bulbs!!!! I can t tell you how creeped out I was knowing those drunk men were lurking out in the dark while I was alone in the pitch black dark of the night!!!!
I prayed they wouldn t bother me!!! Sure enough, when I got back to the entrance gate to the property,1 of the men WAS THERE WAITING FOR ME!!!! He just said, hey what s up ? But I can promise you, it terrified me!! All the other men had left and it was just this guy seemingly waiting for me at that exact gate!!! I just pushed the gate open and ran past him while carrying my dog!!! I got in my room and put all locks on the door!!!
In the morning I called and told the person at the desk my story, who assured me swimming was not permitted after 10 pm and that they had security personnel watching out for my safety on the property ...hmmmm??? Really??? Well where was security while a group of men partied and swam at 4:25 am???? Don t they have sec cameras on the property watching such behavior??? I told her that dog walk area is dangerously dark and that the bulbs along the path need replacing...she said she d discuss with maintenance and security ... that was Wednesday...it is now Monday..6 days later and STILL NO NEW BULBS !!!