My family and I arrived at the hotel parking garag...

My family and I arrived at the hotel parking garage a half an hour early. I am disabled and the closest elevators did not work. After an eight minute walk we were told that the elevators were working and they just needed to remove the signs. We were also told that they were working on our room. We quietly waited in the lobby for a full hour to be checked in our room. The check in time was scheduled for three o'clock and the employees didn't announce that the room was done until 3:39 pm. I have a family of five that was very disappointed. My ten year old daughter just wanted to get in the pool on our family trip.