Erin Hayzelden

Review of South Pointe Toyota

I visited this located last night, as a family mem...

I visited this located last night, as a family member recently bought a car from here and had a good experience. However, as soon as I walked in the door I felt ambushed by a sales person. He then then proceeded to awkwardly trap me in a corner, while asking me what I was looking for. I felt pressured to tell Mel, what I was looking for- but had to repeat myself several times, as I think he might have a difficulty hearing- which is fine, but made explaining myself very difficult.

I wanted to test drive the Rav4, like I have test drove similar vehicles at other dealership locations- but the whole process moved at a snails pace, despite South Pointe appearing not very busy. While testing driving the vehicle, this dealership was supposedly appraising my current vehicle...

To get the quote back, took again- forever, but not as long as it took to get my current vehicle's keys back! (Which I had repeatedly asked for several times). The value at which they would trade my current vehicle in- was ridiculously low, and they didn't seem like they wanted to work out any deals. If anything Mel became confrontational when I explained I was not satisfied with what he proposed.

I will not being returning to this location again, when I have received much better customer service at other places.