I would only give this Dealer a 1 star! If I could...

I would only give this Dealer a 1 star! If I could I'd give them 1/2 a star. Their parts department is horrible. Rude and they have the attitude this is not part of my job. Tom Masano in Reading treats me with great respect and courtesy. This Dealer just passed me along transferring me 3 times. Finally to a polite receptionist. She is the reason they would get half a star. This receptionist is the only one who did things correctly.
If I would have called any dealer for torque specs their parts department would tell me what they are in a few minutes of being on hold. This dealer transferred me 3 times. Asked me to leave a voicemail. And hours later no one called me back. What a horrible service!!!
My little sisters Hyundai dealer has better service!!! When I went there to pick up her car. Let alone other Mercedes dealers. I drive an E320, a CLS 63 plus my other non Mercedes brand cars and 2 trucks. I would never buy a car at Mercedes of Lancaster if this is how I am treated. Yes, I work on my cars sometimes. It is a very good feeling to do so. I love it. I should not be treated as second class citizen because I am doing something myself.
Whoever the female in your parts dept is she needs to understand that is part of her job. And good customer service is going beyond your job. That's why I love Tom at Reading PA Tom Masano Mercedes.