Justyna Spychalska-Stasiak

Review of Steigenberger Aqua Magic Resor...

The place is very heterogeneous in terms of the se...

The place is very heterogeneous in terms of the services provided. The room proposed at the reception was definitely different from the candy pictures seen in the picture. Dirt, non-working light, cubicle. The service seems to be nice and customer-oriented, and yet it has various mishaps notoriously. During our one-week stay, we were never sure that the problem presented at the reception would be resolved. The prejudices against women are also important, and in some situations they are not taken seriously by the staff. Specific food, not always adapted to the European palate. The cleanliness of some coffee machines (among those that did) discouraged drinking. There were times when hot drinks had to be poured into paper cups ... and those terrible trolleys to clear tables. On average, it is appetizing when service personnel collect food scraps in trash cans placed on wooden trolleys while eating. Not to mention the noise from dirty cutlery and plates being placed on them ... The snack bar at the pool was notorious for ice cream. They were obtained according to the principle: first come, first served. A troublesome solution is also not wearing a swimsuit to enter the restaurant by the pool. Lots of sunbeds were not usable as they were just broken. I give two stars for a beautiful garden and a snack bar on the beach. The performances that took place every evening were also very interesting. But it's a big plus. Despite this, I will never visit this hotel again and as I am not sure that the standard expected from a 5-star hotel will be met, I cannot recommend it either.