This was the second refi that I did with the Money...

This was the second refi that I did with the Money Store in two years. The first one, in 2020, took 120 days, and the process started prior to COVID striking, but then only got worse. I got shafted on my appraisal with numerous mistakes in the report. Despite providing documentation as proof of improvements to my home, and comps in my subdivision, not mention assessor's reports, the appraiser wouldn't budge. And I got zero help from MLD. The second refi I did with them in 2021 only took about 60/65 days, and the length of time was due to my loan processor not reading the documents I uploaded. She missed my Trust and I found that I had to reupload several documents because they went into a black hole. Communication was so-so, but at least I had a remote close at my home, and in 2021, I didn't have to go for a second closing because MLD missed some documents as they did in the first.