Sonja Twigg

Review of DeLacy Ford

My husband & I went into DeLacy after having no lu...

My husband & I went into DeLacy after having no luck at finding a preowned vehicle at several other locations. Kevin Dargan was wonderful at giving us a variety to look at within our budget. Once we decided on a car we were quickly told that the car was being sold to us as is, and there was no service plan. They would only detail the car before we picked it up. Being that we were desperate to get into a vehicle we purchased a beautiful 2010 Lincoln MKZ off the showroom floor. It is gorgeous, well kept, low mileage. My problem, is when we were passed from Kevin to Chris in Sales I presume, he began to tell us about a extended warranty package we could get in addition to the car. I explained to Chris this was something we would need to discuss & we get back to him when we picked up the Title. We paid for the car in full, no financing. But once I got home I realized that Chris had added the Warranty onto the price of the car and stated we would be financing the rest. This was completely incorrect. I immediately called DeLacey, spoke with Kevin who said he has nothing to do with that part & I would need to speak to Chris. I had to leave Chris a message as he was gone for the day, but we have not heard from Chris to have this removed & get a corrected Bill of Sale. They basically, handed us keys, said we can do nothing for you because it s a preowned vehicle, but hey!, We can take on an extra $4K for a Warranty you haven t even agreed to yet. I know that DeLacy reads these reviews & I know that you don t sell many 2010 Lincoln MKZ s either. I expect a call from you all to rectify this situation as soon as possible.