Heather Johnson Review of Toyota of Hackensack
Absolute worst dealership ever!! They are scammers...
Absolute worst dealership ever!! They are scammers and defrauders. Please do NOT buy from here and if you do check the vehicle thoroughly over before you decide to purchase it. We went to purchase a vehicle the mileage different from what was listed on the internet and paperwork by 5,000 miles, the vehicle was recently smoked in and there was damage to a few vehicles that we looked at. We finally decided on a vehicle, we drove it 5,000 miles and took it to another Toyota dealership for an oil change at that time we were made aware that our tires were bad and were way below spec for a certified vehicle. We were advised by that dealership as well as another Toyota dealership and the tire manufacturer that the tires were bad and there was no way we could have done that damage over the period of time and the 5,000 miles we had driven the vehicle. At that time we decided to contact Toyota of Hackensack directly to rectify the problem unfortunately after speaking to several supervisors and department managers they ultimately refused to take care of the problem. At first they said yes they would, then they said no they will not fix the issue. Afterwords I contacted Toyota corporate, at that time the dealership then made up several excuses ultimately saying the issue was due to the tires on my vehicle. They stated the tire manufacturer advised them the tires are known to malfunction and they will replace all 4 tires however they wanted me to be responsible for the cost of putting the new tires on. After I refused to pay their service fee (which was substantially more then the other Toyota dealerships in my area charge) the general manager told me the deal is off and hung up the phone. We were also unable to verify through the tire manufacturer that the tires have a malfunctioning issue (if the tires have a malfunctioning issue I would prefer a completely different tire be put on a vehicle). Everyone at this dealership was very unprofessional, extremely unhelpful and rude. This is a safety hazard and unfair to a consumer purchasing a certified vehicle was supposed to be held up to a certain specification.
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