If I could leave zero stars I would. Least helpful...

If I could leave zero stars I would. Least helpful and least friendly staff imaginable. I am trying to make a change to my reservations for this weekend and am being told I can not because of the 7-day cancellation window. I was unaware that making a change is now considered canceling my reservations. I was told by the manager that I should take up my problems with my work manager since a work engagement I found out about today is making it unable for me to stay on the friday I reserved. I am still able to stay on Saturday of my reservation but they will not credit me for future stay or reimburse me for my Friday night I am unable to stay. The woman was not willing to make any solution work other than tell me to give the room to a friend (which is $335 a night with taxes) or stay on a night I am unable to stay. I am completely appalled that what should be a pleasant stay for my friends wedding this weekend will now be a contentious and unpleasant stay having to deal with hotel staff that is both unhelpful and incompetent. I hope that anyone who reads this uses VRBO or AirBnB as those services have excellent customer service and are understanding of the obstacles that come up in life. I rarely take the time to leave a review, however in this case I am compelled to do so as I have never been so befuddled at incompetency of a 'hospitality' (using the term loosely) staff in my entire life.