Stephanie Payne

Review of TMI Pty Ltd

I was contacted by eCollect in April. This came a...

I was contacted by eCollect in April. This came as a surprise as they were acting on behalf of someone I had been involved in a minor car accident with back in November 2014. They were very unprofessional, used standover and intimidation tactics, slack in obtaining quotes for the repair of the vehicle I went into (it took almost a year for them to forward one quote to me) and they were incredibly rude.

When I asked to speak to a team leader about how I had been dealt with (nothing to do with the claim), I was initially lied to when they informed me that the team leader had left early for the day. After emailing the team leader about my concerns, her response was 'it is unfortunate you feel you were treated badly but there is nothing we can do'. Yes, I believe there is something you can do! You just don't care to do it.

My tip for anyone who deals with these people - only do business with them in writing. In my experience based on the staff I spoke to, they try to intimidate you and scare you should you speak to them over the phone. If you only deal with things in writing, you at least have the time to think about your responses and evidence on what they have said. Contact the Law Society should you have a similar experience with them to what I have had. It's a shame they can't seem to manage the complaints about their staff internally but it's good that there are Governing bodies who are interested in hearing our grievances and the way in which this company conduct themselves.