Frederica Shelton-Roby

Review of JW Marriott at Lenox

When I arrived the room smelled weird, but at that...

When I arrived the room smelled weird, but at that moment I didn t care. I was happy to be here in ATL for the New Year. The problem began when we arrived back to the room at 2 am, our things were scattered all over the room (cards, makeup, clothes, flat irons plugged into the wall). There was even urine in the toilet that was not done by us.

We immediately called guest services and the lady came up here to write down our complaint on a note pad, which felt unimportant. She told us there weren t any cameras in the hall and that someone would conduct a lock interrogation and they would let us know when they were done. They never got back to us.

In fact, I felt as if they took it as a joke because it was New Years night. It was a terrible experience and I feel as if they should have taken if more serious and at least looked at the cameras, because I know they have them.