Jared Kirby

Review of W.F. Hann & Sons

Would not recommend. 2 stars just because staff an...

Would not recommend. 2 stars just because staff and service tech were friendly enough and responded quickly --- but way over-priced.

Wanted $100 a pound for R140a refrigerant while three other companies wanted around $25-30. I know for a fact it wasn't R-22 as two different people within the company told me that price. Wanted $200 to $300 for a leak test when others were sub $100. Paid $140 for an overtime service call that resulted in just someone coming out and saying I had no Freon in the machine. I understand the nature of the service call and having to pay - but they didn't have anything to test for the leak at that time and said they had to come back - not prepared at all and waste of my time.

They called back next day to ask how I felt about my service and when I mentioned that honestly not too happy (for the above reasons) was sent to some 'managers' mailbox to never hear back. Clearly not interested in solving any issues - happy to take my cash and run.

Bottom Line - Seems like they want to sell you a new AC unit instead of fix the actual problem. Was told I was looking at close to $1500 to $2000. "It may be worth just getting a whole new machine." I got a slight mixed feeling of them taking advantage of people who don't know any better ($100+ Freon, I am a 1st time house owner) and using a 'rock and a hard place' (Broken AC right before summer) type situation to pressure you into a new AC unit. I ended up getting it fixed by another company for a much more reasonable rate (<$500).

All and all seemed like a reputable enough company and did what they said they would do, just a complete non-value - borderline rip off- at those prices.