Rachelle Hinton

Review of Club Las Palmeras

This location has plenty of amenities to offer esp...

This location has plenty of amenities to offer especially if you're traveling with kids, but Hilton failed at every other aspect. The room request went unfulfilled at check-in. Which was not a big deal, but the room assigned smelled of old smoke. Received a discount for attending a sale presentation just to be disrespected and held longer than the 90 minutes promised. We ordered room service for breakfast which was received inaccurate.

Upon check out my son left items in the room and we were told 1) we could not retrieve the items, 2) to come back at the end of the day after all housekeepers are finished and had time to possibly turn the items in, and 3) maybe our items were never left in the room.

My son was successfully able to retrieve his items from the room (with a security escort) after a 20 minute commotion with the attendant. I called corporate to file a formal complaint to which my messages were left unanswered and not returned.

My family usually stays with the Hilton brand basically on every short trip or vacation, but after this experience we rather take our business elsewhere.